Livd is not an insurance or a warranty product. We won't sell you a subscription hoping you never use it, or a coverage policy with a ton of fine print. You're buying real time with a real human (like a really handy human with a bunch tools you don't have), a super easy way to schedule them, and the confidence it'll be the same person every time.
It’s the only way to deliver the kind of experience our customers expect. At the heart of our service is a reliable, fully vetted handyman who excels at their craft. They receive excellent pay and benefits, allowing them to support their families and take real pride in their work. We can only hire top-notch professionals like this when we know we'll have 30–40 homes in the community using our service consistently throughout the year.
Your Livd handyman will always have basic supplies with them (things like nails, caulk, glue, etc). Anytime the job requires more substantial parts and supplies, you can either buy them yourself or approve the recommended purchases through the app. You will be charged a $10 shopping fee (per visit) to cover the time spent on research and procurement.
Our best customers are happy customers. If Livd isn't a fit for your family, send us an email at support@livdhomes.com asking us to cancel your membership. When you do so, you membership will not renew the following billing period, but you'll have till the end of that period to use your remaining visits.
If you're traveling or get super busy, no stress. You can roll over up to 5 visits to the next month (or next year on annual plans) for as long as you have an active subscription.
If you need just a bit more help, you can schedule an extra 1h45m visit for $250. We'll just bill your card on file like we do with everything else.
At Livd, we don’t take on large installation projects (e.g. bathroom remodel) or jobs that require a special license (e.g. running new electrical connections or moving gas lines).
If you add a task that falls outside our scope, we’ll let you know in the app and can connect you with one of our trusted local partners. If you decide to go that route, we’ll handle all the coordination and billing so it’s as easy and stress-free for you as possible.
It really depends on the tasks. Ideally, we'll pick tasks for your next visit together every time we see you. Adding tasks in advance will help your handyman develop a plan for your visit and coordinate with you on any parts or supplies needed for the job.
Sometimes, if everything goes smoothly, your handyman may finish early and move on to extra tasks from your list. Other times, larger or more complex jobs might take longer than expected and can even spill into the next visit. We'll do our best to not start anything we can't finish, but we'll tell you right away when this isn't realistic.
Absolutely. Depending on the job, there are a couple of ways to make it work. For larger tasks that need to be done in one shot, you can schedule back-to-back visits for an extended block of time. For work that benefits from a natural break — like patching and texturing a wall one day, then painting once it's fully dry the next — splitting it across visits is often the smarter approach anyway.