Livd is not an insurance or a warranty product. We won't sell you a subscription hoping you never use it, or a coverage policy with a ton of fine print. You're buying real time with a real human (like a really handy human with a bunch tools you don't have), a super easy way to schedule them, and the confidence it'll be the same person every time.

It’s the only way to deliver the kind of experience our customers expect. At the heart of our service is a reliable, fully vetted handyman who excels at their craft. They receive excellent pay and benefits, allowing them to support their families—and take real pride in their work. We can only hire top-notch professionals like this when we know we'll have 30–40 homes in the community using our service throughout the year.

Your Livd handyman will always have basic supplies with them (things like nails, caulk, glue, etc). Anytime the job requires more substantial parts and supplies, you can either buy them yourself or approve the recommended purchases through the app. You will be charged a $10 shopping fee (per visit) to cover the time spent on research and procurement.

Our best customers are happy customers. If Livd isn't a fit for your family, you'll have 30 days to cancel your membership for a full refund.

If you're on a monthly membership plan and decide to cancel, your membership will not renew the following month, and you will have through the end of the month to use your remaining visits.

If you're on an annual plan and decide to cancel, we'll refund your annual membership price minus the number of months you've been a member, calculated at the monthly plan cost.

If you're traveling or get super busy, no stress. You can roll over up to 5 visits for as long as you have an active subscription.

If you need just a bit more help, you can schedule an extra 1h45m visit for $250. We'll just bill your card on file like we do with everything else.

At Livd, we don’t take on large installation projects (e.g. bathroom remodel) or jobs that require a special license (e.g. running new electrical connections or moving gas lines).

If you add a task that falls outside our scope, we’ll let you know in the app and can connect you with one of our trusted local partners. If you decide to go that route, we’ll handle all the coordination and billing so it’s as easy and stress-free for you as possible.

When you schedule a standard visit (1h 45m), you can select up to 3 tasks from your list. For a longer visit (3h 30m), you can choose up to 6 tasks.

Scheduling your tasks in advance allows our team to review your list and coordinate with you on any parts or supplies needed for the job.

Sometimes, if everything goes smoothly, your handyman may finish early and move on to extra tasks from your list. Other times, larger or more complex jobs might take longer than expected, and some tasks may need to be completed during a follow-up visit. Your handyman will do their best to only start tasks they’re confident can be completed within the visit—but occasionally, unexpected issues arise mid-job that can cause delays.

As we complete more visits and gather more data, we’ll continue refining our estimates for how long each task takes and build those improvements directly into our scheduling experience.